Back Office Supervisor

Our client, a service company providing services to an FX start-up, is currently seeking a Back Office Supervisor to join its growing team. The Back Office Supervisor will be responsible for overseeing global account opening, funding operations, and back-office activities, ensuring high standards of quality, compliance, and efficiency across all processes.

Responsibilities:

• Supervise the global account opening and funding team, including quality control of trading account openings, funding processes, and customer service activities
• Continuously analyze departmental activity, payment systems performance, suspicious activity, and adherence to KYC and AML procedures
• Implement operational protocols, productivity standards, quality controls, and customer service standards; conduct audits and support team managers in daily inquiries and issues
• Liaise with senior management to support decision-making for back-office operations and the setting of strategic goals
• Review and/or formulate internal policies and ensure their effective implementation within the department
• Oversee the procedures for customer account establishment, maintenance, and closure
• Collaborate with other departments to escalate and resolve operational issues
• Monitor and approve workflows, enhance internal systems, and propose more efficient operational procedures
• Assist in training relevant staff to ensure ongoing competence in line with CySEC, FCA, ASIC, and FSCA regulations
• Prepare daily, weekly, and monthly reports on funding activity and provide recommendations for improvements to senior management

Qualifications:

• University degree in Business Administration or a related field
• Minimum 5 years of experience in a similar role
• CySEC Advanced qualification will be considered an advantage
• Excellent command of English and Greek languages
• Excellent knowledge of Microsoft Office applications
• Advanced Excel skills will be considered an advantage
• Strong communication and interpersonal skills
• High attention to detail and a target-oriented mindset
• Demonstrated willingness to contribute to business growth

Benefits:

• Private health insurance
• 21 days annual leave & 5 days sick leave
• Learning & certification budget
• Employee recognition rewards
• Quarterly team events
• Team coffee and snacks

Questions:

If you have any questions regarding this opportunity, please contact us at [email protected]