Customer Support Officer

Our client, a service company providing services to an FX start-up, is currently seeking a Customer Support Officer to join its growing team. The Customer Support Officer will be responsible for delivering high-quality customer support to clients across all communication channels. The role ensures timely resolution of client requests, coordination with internal teams, and promotion of the Company's services.

Key Responsibilities:

• The Employee shall perform, among others, the following duties and responsibilities:
• Provide support to customers via telephone, email, and live chat
• Resolve client queries and provide assistance when required
• Act as liaison between clients, customer service, and back-office operations
• Provide support to Account Managers
• Ensure all client requests are processed in a timely manner without delays
• Provide high-quality customer support during account opening and throughout the lifecycle of the trading account
• Promote the Company's services
• Draft and monitor daily reports and complete tasks assigned by the Head of Department or Management
• Implement the Company's Internal Regulations and procedures
• Additional tasks as may be reasonably assigned and within the scope of the role
• Authorized to resolve customer requests and escalate complex issues to management when required.

Qualifications:

• Previous experience in customer support within the FX Industry or similar will be considered an advantage
• Strong communication and problem-solving skills
• Excellent customer service orientation
• Fluent English (additional languages are an advantage)
• Good computer literacy
• Ability to work shifts (Monday–Friday, 08:00–20:00)
• Weekends on rotation (08:00 - 17:00)

Benefits:

• Private health insurance
• 21 days annual leave & 5 days sick leave
• Learning & certification budget
• Employee recognition rewards
• Quarterly team events
• Team coffee and snacks

Questions:

If you have any questions regarding this opportunity, please contact us at [email protected]